RETURNS & REFUNDS POLICY:To receive a refund please contact us via email: nicktuckerpropertysolutions@gmail.com with images of your order including the order number, name and address. We offer refunds to customers who have had received their product damaged or there product has failed them within 60 days of the order date. Packaging the Magflap back into the original box (if its still in tact) and then post to 120a Hartopp Road LE21WF including your order number  Customers can expect a refund within 10 days from making the request depending on the order qualifying for a refund.